Business can come at any time and the last thing you need is for your freight forwarder to be away on holiday when a big order comes through. Hence it’s advisable to ensure that the company is big enough to provide top-quality service at any time. To the same extent, it is well worth checking out the history of the freight company; not just to see how other people have found them to be, but to discovered how long they have been around and whether they have a decent degree of financial stability – once again, the last thing you need is for your freight company to go under when you have orders to fill.
The first thing to discover about a freight company is whether they can ship your product in the way you want it shipped – be it books by air or washing machines by sea. If a company cannot provide specific service you are after, move on; there are enough freight forwarders out there to ensure that some will be capable of doing things exactly how you want them done. If your product has specialist needs, make sure that the freight forwarder knows of and is capable of providing them. It is often worth searching for a company with a history of handling your kind of product; some companies will specialise in fresh produce and others in heavy loads for example.
Obviously it is vital to find out how much each freight company you investigate charges for their service and what additional services are offered for the price. If you are new to business, it can often be worth spending a bit more on investing in a freight forwarding company that has been around for a while and is willing to take the time to help you learn how things work, as well as handle your business. You will eventually learn how things work on your own, but it is much quicker and safer to get a helping hand from some people that have been in the industry for a while. Dealing with competent and informative freight forwarders is a great way of learning the ropes without having to make expensive mistakes.
Finally, make sure that your freight forwarding company has a decent method and history of communicating with clients; you don’t want to be left out of the loop should something come up. What’s more, a much higher quality of service can be provided when you can keep track of exactly where you products are. Also, no matter how hard-working a freight forwarding company may be; the ability to drop in a little reminder about what they are meant to be doing never does any harm…