If you're an eBay trader or online vendor, you're using a wholesale dropship supplier to get products to customers and you're losing long-time customers then you need to ask yourself the following question …
Am I giving my customers enough bang for their buck?
"But why this question and why is it just targeted at vendors and traders who use a dropship company to handle logistics?" I hear you ask.
Adding value to products in some way, be it through services or additional products, is a good idea for anybody selling anything online but it is essential for those who use a wholesale dropship company to get their goods to their customers.
This is the only way they can truthfully say they are treating their customers well while, at the same time, making sure that they will have customers that remain loyal to them.
Besides all the other eBay traders and online sellers who would just love to take your customers there's also the dropshipping firms as well. Because, with no minimum order quantity and, no entry fee (in most cases) why, if you do not add any value, would your customer pay more for the product when they could get it much cheaper from the source once they find it .
Almost every The while to wholesale dropship companies will not send out advertising material in boxes or mark boxes in a way Which will allow directive customers to visits track purchases back to them it does not : mean your customers are On That nicely Tucked away in your database and will not go scurrying off to a cheaper source if you do not give them some sort of special treatment.
The challenge then is to add value to products to ensure that your customers stay loyal to you and would not mind paying the higher price for the item at your online shop even if they knew which dropshiper of wholesale electronics they could get it from.
While, in most cases, you'd be unable to put anything in the box as you're not the one packing it, there are a number of ways that you could make sure your customers are more than happy to stay loyal to you.
Some ways and offers, which should result in a successful sale and happy, loyal customers include:
- High levels of customer service all the way through and after the sales process
- Free digital content
- Extensive marketing and branding
- Special deals for the customer
So why those things specifically and how can you use them to increase customer retention without blowing your wad financially?